Delete your 2Clip account

Option 1 — in the app

Open the 2Clip app and go to Settings → Delete my account. Confirm the request and we'll take it from there.

Option 2 — by email (no app needed)

Email support@timbuk2.ai from any address and include:

• the phone number on your account, in +27… format;
• your account email, if you signed up with one;
• the name on the account.

We use these details to verify that the account is yours before we delete anything. If we can't match the request to an account, or we need to confirm it's really you, we may ask a follow-up question.

Email a deletion request

What happens next

We action account-deletion requests within 30 days. We may keep the request on file only as long as needed to complete and evidence the deletion.

What is deleted

Your account and the personal information linked to it — including your profile and contact details, your saved delivery address, and the identifiers that tie your activity, orders, and rewards to you.

What is retained, and why

Some records must be kept to meet tax and financial record-keeping obligations. In particular, the append-only rewards/financial ledger is retained in anonymised form — with your name and contact details removed — for the period the law requires, rather than deleted. We also keep the minimum needed to handle disputes, fraud/safety, and legal or regulatory requirements, as set out in the Privacy Policy (s10) and the App Addendum (A9).

Questions

Contact support@timbuk2.ai or the Information Officer named above. You may also complain to the Information Regulator of South Africa.